Support
Email us at support@buddyi.in. Please write from the email address you use with Buddy, and tell us what happened. Screenshots help.
Common questions
I paid but my wallet didn't update
Open the Wallet screen and pull down to refresh. Interrupted payments are picked up automatically when you reopen it. If the money still doesn't show up, email us your Google Play order number (it looks like GPA.1234-5678-9012-34567) and we'll fix it.
How much does a message cost?
₹0.20 per message, from your wallet. Your balance and the price per message are shown in the app. New accounts start with ₹4, and your first top-up gets a bonus of up to ₹200.
I want a refund
Payments are handled by Google Play. You can ask Google for a refund through your Play order history, and we'll adjust your wallet to match. For a payment problem on our side, email us with your order number.
A character said something that upset me
We're sorry. You can report any message in the app, and we review reports. You can also email us with details. Remember that characters are fictional AI and can get things wrong.
How do I delete my account?
Profile tab → Delete account, or follow the steps on the account deletion page.
I'm having trouble signing in
Buddy uses Google Sign-In. Make sure Google Play services are up to date and you're online, then try again. If it keeps failing, email us your phone model and Android version.
If you need urgent help
Buddy is entertainment, and it can't help in an emergency. If you or someone else is in danger, call 112 (India). If you're struggling emotionally, you can reach Tele-MANAS on 14416, a free 24×7 mental health helpline in India. Please talk to someone you trust too.